Pickup and return — making arrangements

First contact

After payment is confirmed, you can message the host from the booking page. Agree on:

1. Location: usually the host's place, sometimes a mutual point.
2. Time: both pickup and return.
3. What to bring: ID is standard for verification.

At pickup

• Inspect the gear together with the host.
• Photograph any pre-existing damage.
• Test what can be tested (tent poles, zippers, pump).

Differences from the description? Raise it on the spot — not after you get home.

Running late?

Message the host ahead if you can't make it on time. Unannounced delay can lead to extra day fees.

No-show? You forfeit your payment and the host can request a strike on your account.

Return in similar condition

No obligation to clean unless stated in the listing. Do return it as you received it.