Terms of Service

Draft version — under legal review before public launch. Questions: info@dualmicro.com.

The Dutch version of these Terms is legally binding under Dutch law. This English version is provided for convenience.

1. Definitions

• Platform: Campplek, the marketplace at campplek.nl, operated by Dualmicro Measurement Technologies B.V. (KvK 93553277).
• Host: a registered user offering outdoor gear for rent or sale.
• Renter: a registered user who rents or buys gear via the Platform.
• Booking: a confirmed reservation between Host and Renter, facilitated by the Platform with up-front payment.

2. Role of Campplek

Campplek is a marketplace connecting Hosts and Renters. We are not a party to the rental agreement between them. We do facilitate payment (via Stripe Connect escrow) and mediate disputes. Campplek does not own the gear and does not provide its own insurance unless explicitly stated for a specific booking.

3. Accounts and verification

• You must be at least 18 years old to create an account.
• Hosts must verify their identity via iDIN before payouts are released.
• One account per person. Sharing credentials is prohibited.
• You are responsible for all activity under your account.

4. Listing rules (Hosts)

• Listings must be truthful: photos, description, condition, price.
• Prohibited items: weapons, illegal goods, counterfeits, animals, vehicles requiring registration.
• No industrial-scale commercial rental — Campplek is a P2P platform for individuals.
• Campplek may take down listings violating these rules without prior notice.

5. Fees

• Renter pays an 8% service fee on top of the rental price.
• Host pays a 4% commission on rental proceeds.
• Deposit handling fee: €1.50 per booking.
• Rates include Dutch VAT where applicable.

6. Booking and payment

Payment is collected up-front via the Platform. Funds are escrowed at Stripe until the rental period ends. After a successful return, funds — minus service fees — are paid out to the Host. Campplek may suspend payouts in case of payment dispute or suspected fraud.

7. Self-billing

By becoming a Host, you authorise Campplek to issue invoices on your behalf to Renters (self-billing under Dutch tax law, article 35 OB 1968). You may object within 14 days of receiving an invoice via your dashboard.

8. DAC7 reporting

When you exceed €2,000 or 30 transactions per year, we are legally required to report your data to the Dutch tax authorities (EU directive DAC7). You will be informed via your dashboard.

9. Cancellation

• Renter cancels ≥ 7 days before start: full refund.
• Renter cancels 3–7 days before start: 50% refund.
• Renter cancels < 3 days before start: no refund.
• Host cancels: always 100% refund + Host receives a warning.
• Force majeure (natural disaster, code-red weather alert): full refund on request.

10. Damage claims and deposit

• Hosts may file a damage claim within 72 hours of return.
• Evidence (photos, invoices, repair quote) must be uploaded with the claim.
• In case of dispute, Campplek mediates; the decision is binding on the parties.
• Renter may file a counter-argument within 7 days of the claim.

11. Reviews

Reviews are double-blind: visible only after both parties have written one, or after 14 days of automatic publication. Reviews must be truthful and may not contain insults, personal data, or hateful content. Campplek may hide reviews violating these rules.

12. Suspension and termination

Campplek may suspend or terminate accounts for serious or repeated violations. You may delete your account via Settings → Delete account. Transactional data is retained per legal retention periods (up to 7 years for tax purposes), also after deletion.

13. Liability

Campplek is not liable for (i) defects in rented gear, (ii) accidents or injury during use, (iii) loss or damage caused by third parties, or (iv) indirect or consequential damages. Our total liability is capped at the amount of the relevant booking.

Nothing in these terms limits liability for intent, gross negligence, or matters that cannot be excluded under mandatory law (such as GDPR, consumer protection).

14. Intellectual property

The Campplek logo and brand belong to Dualmicro Measurement Technologies B.V.. By uploading content (photos, descriptions, reviews), you grant Campplek a worldwide, royalty-free licence to display and retain it as necessary to provide the service. You remain the owner of your content.

15. Changes

Material changes to these terms will be communicated by email at least 30 daysin advance. Continued use after the effective date constitutes acceptance.

16. Governing law and disputes

These terms are governed by Dutch law. Disputes are submitted to the competent court in Amsterdam. Consumers may also use the EU ODR platform: ec.europa.eu/consumers/odr.

17. Contact