Opening a dispute

When to open a dispute

• Item not received despite confirmed pickup
• Item not as described — materially different in state or model
• Item damaged on arrival
• Disagreement on a host's damage claim
• No-show by host or renter
• Safety issue (intimidation, threat)

How to open one

1. Go to the booking page.
2. Click Open dispute.
3. Pick the reason from the list.
4. Describe the issue (min 50 chars).
5. Upload evidence: photos, chat screenshots, repair quotes.

What happens next

• 0–24h: the other side is notified and has 7 days to upload evidence.
• Days 7–10: both sides can reply to each other's evidence.
• Day 10: a Campplek staff member reviews and makes a binding decision.

Possible outcomes

• Full refund to renter.
• Partial refund (split).
• Damage claim granted to host.
• No refund (claim denied).

Tips for a strong case

• Pickup and return photos are gold.
• On-platform messages — off-platform chat can't serve as evidence.
• Honest description — exaggerating or lying undermines your whole case.