Payments
iDEAL, refunds, invoices.
Which payment methods do you accept?
iDEAL for NL, other options for visitors.
When am I charged?
At checkout, not at pickup.
How long does a refund take?
Almost always within 5 business days.
My payment failed — what now?
What happens to your reservation and what to try.
Downloading invoices and receipts
For your records or business expense filing.
Send us a support ticket. We usually reply within 1 business day.
Contact us →