Evidence — photos that count

Timestamp

• Use your phone camera (not Snapchat or Instagram). Phone photos carry EXIF data with time and place.
• Take photos right before and right after pickup/return — not hours later.

What to photograph

• Overview shot — the whole item.
• Detail shots of any damage or notable parts.
• Serial number or label if visible — proves it's the same item.
• Surroundings — a glimpse of the pickup spot ties it to a location.

How to upload

• Directly via your dashboard at Open dispute → Add evidence.
• We accept JPG, PNG, HEIC, max 10 MB each, max 8 photos per upload.
• No cropped or edited photos — we detect tampering.

Beyond photos

• Chat history on Campplek — auto-included.
• Receipts for repair or replacement.
• Witness — name + contact; we ask permission before reaching out.

No photos = weak case

The top reason disputes lose is lack of pickup evidence. Make it a habit — 30 seconds at pickup can prevent a dispute.