Damage claims — what if something breaks?

Host files a claim

The host has 72 hours after confirmed return to file a damage claim. They must upload evidence: photos of the damage, a repair quote if available, and a brief explanation.

You're notified immediately. Reply within 7 days — otherwise we grant the claim.

You respond

You can:

• Accept — the damage cost is deducted from your deposit.
• Dispute — open a dispute with your own evidence (pickup photos, witness statement, your own repair invoice).

We mediate

For a dispute we review both sides' evidence and make a binding decision. We look at:

• Whether pickup photos exist
• Whether the damage fits the explanation
• Whether the host's valuation is reasonable (no profit motive)

Tip up front

Always take photos at pickup AND return. With good evidence, a dispute is resolved in hours.